Xoan Candle FAQ's

Before your initial burn, trim the wick down to 1/8" above the wax. 

Be prepared to let your first burn be at least 3 hours. You need your candle to form full wax pool (wax all the way around the container and about 1/4" deep) during the initial burn.  If do not burn the candle long enough to achieve the full wax pull, your candle will tunnel. Wax, especially soy wax, has muscle memory and it's going to burn in the same pattern every time. Investing the time to achieve that full wax pool will help your candle burn all the way down without that annoying tunneling we all hate.

The candles you purchase here at Xoan may not have a perfectly smooth top after your first burn. That's okay. A lot of purists have come to view the imperfections in soy candles as a sign of purity. It is not a product flaw and will not affect the scent or performance of your candle in any way.

• Let your candle cool completely (until top solidifies).
• Before relighting be sure to trim wick to appropriate length (see Candle 101 for more info). 

A smoking candle is a sign of an improper burn.  Smoking usually occurs when a candle wick has not been properly trimmed. For the most effective burn, be sure to trim your wick properly before lighting. 

A dancing flaming is often due to a wick that is too long OR a candle that is placed in a drafty area. Candles the happiest when the wicks are trimmed appropriately before lighting and when they are placed in draft-free areas of our homes. 

Burning a candle with a long wick or in a drafty area can also cause issues with candles smoking. 

The initial burn of your candle needs to be approximately 3 hours to form a melt pool that is edge to edge and about 1/4" deep. We recommend that subsequent burning can vary in duration, but always needs to burn long enough to produce a full melt pool. 

**We do NOT recommend burning your candles for more than 4 hours at at time. If you insist on burning your candles continuously, be sure you are extinguishing the flame every 3-4 hours and trimming your wick for the safest burning.**

Approximately 50 hours

When there is approximately 1/2" of wax left in the bottom of your candle. 

Our wax melts tend to last 15+ hours per cube (with some customers reporting 3+ days out of just one cube).  We recommend starting with one cube to be sure you don't have overpowering scents in your home. 

15+ hours. We have had customers report using one cube in their warmers for 4 days non-stop with good scent throw. 

We don't condone the use of wax warmers for prolonged periods of time.

Your preference wins! Our melts perform great in either option. 

Due to the melting temperature of our wax, discard your wax into the garbage and wipe your warmer clean with a paper towel. 

DO NOT pour wax down your drain. Your plumber will not be happy. You will not be happy with a plumber's bill. No one will be happy. Just don't do it. 

We stock our items by quantity on hand, so your order should ship within 2 business days. 

I tend to under-promise and over-deliver, so your order may be shipped sooner than expected.

Any problems with delivered products must be submitted via email within 24 hours of delivery. Emails should contain order number and pictures of damaged product. 

Absolutely! I am happy to include a gift message with your order. At checkout please enter the following in the notes section:

INCLUDE GIFT MESSAGE : "insert your message here"

ONLY THE PORTION WITHIN THE QUOTATIONS WILL BE COPIED. 

We do not offer gift wrapping at this time; however, your order will ship with candles inside of their retail packaging.  So if you are asking if they are pretty, the answer is a resounding yes.

International shipping is not currently available. If the demand for international orders increases, we will happily consider shipping internationally. If you'd like to order and you live outside of the US, please email us at sales@xoancandleco.com to discuss. 

Absolutely not. We do not store any payment information. 

We would love to talk with you about stocking our products. Send us an email at sales@xoancandleco.com for more information. 

You can, but do it fast! All orders must be cancelled before items ship.

We do. All bulk inquiries should be sent to sales@xoancandleco.com.  We look forward to working with you.